Privacy Policy

1. Introduction

This Privacy Policy explains how JewelsRay (operated under our store Luxoela) collects, uses, and protects your personal information when you visit jewelsray.com, place an order, or contact us. By using the Site, you agree to the practices described in this policy.

2. Information We Collect

We collect the following types of information:

• Order information — your name, email address, phone number, and shipping address when you place an order;
• Payment information — payments are handled by our third-party payment processor. We receive confirmation of payment status but never store your card numbers or banking credentials on our servers;
• Communications — messages you send us by email or through social media;
• Usage data — standard technical data such as your IP address, browser type, device information, and the pages you visit, collected through server logs and cookies.

3. How We Use Your Information

We use your information to:

• Process and deliver your orders, and send order confirmations and shipping updates;
• Respond to your questions and provide customer support;
• Prevent fraud and secure the Site;
• Understand how the Site is used so we can improve our products and experience;
• Comply with legal and tax obligations.

We do not sell your personal information to third parties.

4. Cookies

We use cookies and similar technologies to keep your shopping cart working, remember your preferences, and understand Site traffic. You can control or delete cookies through your browser settings; disabling them may affect features such as the cart and checkout.

5. Sharing Your Information

We share personal information only with service providers who need it to serve you:

• Payment processors — to process your payment securely;
• Shipping couriers — to deliver your order (they receive your name, address, and phone number);
• Hosting and infrastructure providers — to operate the Site;
• Authorities — where required by applicable law or to protect our legal rights.

6. Third-Party Platforms

The Site links to and embeds content from third-party platforms such as Instagram, TikTok, Tokopedia, and Shopee. When you interact with those platforms, their own privacy policies apply. Purchases made on Tokopedia or Shopee are governed by the privacy practices of those platforms.

7. Data Retention & Security

We keep order records for as long as needed to fulfill your order, handle returns, and meet legal, accounting, and tax requirements. We protect your data using industry-standard measures, including encrypted connections (HTTPS) and restricted access to our systems. No method of transmission or storage is completely secure, but we work to protect your information using reasonable safeguards.

8. Your Rights

In accordance with applicable data protection laws, including Indonesia's Personal Data Protection Law (UU PDP), you may request access to, correction of, or deletion of your personal information. To exercise these rights, email us at hello@jewelsray.com and we will respond as soon as reasonably possible.

9. Children's Privacy

The Site is not directed at children, and we do not knowingly collect personal information from anyone under the age of 18. If you believe a child has provided us personal information, please contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.